Terms and conditions

Using SHEEDance

These terms cover the SHEEDance website, portal and mobile app, and bookings, credits, vouchers and recurring class plans purchased through them. Contact [email protected] or +61 450 488 312 for assistance. Read these terms and the privacy policy before creating an account.

Use accurate account information, keep sign-in credentials secure and use the service only for lawful purposes. A parent or guardian must manage children’s accounts and registrations and have authority to provide their details. Tell us promptly about unauthorized account activity.

When email verification is enabled, new email/password accounts must verify their email address before making payments or redeeming value. We send a time-limited link and provide a resend option in Account & security and the portal. Existing members are not automatically locked out by this change. Use a monitored email address for receipts, refunds and deletion confirmations.

Bookings, prices and payment

All prices and balances displayed by the platform are in Australian dollars (AUD). Review the class, date, attendee, venue, discounted total and cancellation terms before paying. Discounts depend on eligible classes, attendees, dates and coupon conditions; a quote does not reserve a place.

A class place is subject to availability. Card checkout creates a temporary pending reservation; opening Stripe or returning from checkout is not proof of payment. Check your booking for confirmed payment status. Account-credit payments debit the displayed confirmed amount. We recheck availability and pricing before payment; a changed or expired quote must be reviewed again.

Receipts describe the recorded payment. Contact us promptly about an incorrect charge, balance or receipt. Do not make another payment solely because a payment confirmation is delayed; check your account and contact support first.

The app sells attendance at physical, in-person dance and fitness classes. Stripe handles payments for those real-world services. These are not digital-content purchases or Apple App Store / Google Play subscriptions; manage recurring class plans through SHEEDance Billing.

Cancellation and refunds

Review the cancellation notice period and refund options shown for each booking. Eligible self-service cancellations can return the recorded net amount to account credits or create a request for a manual bank transfer. Bank refunds remain pending until staff confirm the transfer. A request is not confirmation that money has been paid.

Where an automatic original-card refund is available, the service submits the remaining eligible amount to Stripe. Other cancellations and payments require staff review. Refunds use the amount actually charged for the selected classes after discounts and earlier refunds. Processing and the time a bank takes to display funds may vary.

A refund or credit must not exceed the remaining eligible amount after recorded previous refunds. If we cancel or significantly change a class, contact us to arrange the appropriate remedy. These cancellation rules do not restrict any right to a refund or other remedy under Australian Consumer Law.

Recurring monthly plans

A monthly plan reserves weekly places in the selected class or classes during the eligible subscription period. Review and accept the displayed AUD monthly total before continuing to Stripe. The displayed subscription discount applies to the combined plan. Monthly billing continues until cancellation. The plan is separate from one-off bookings and account credits.

Manage subscriptions through Billing. You can choose to end a plan at the end of its paid period, or cancel immediately and request an eligible prorated remainder as account credits or a manual bank transfer. The calculation uses the verified paid billing period and subtracts refunds already recorded for that period. Pending bank requests require staff to make and confirm the transfer. Check the effective cancellation date and paid-through period. Failed or incomplete payment may affect future entitlement; contact us if a charge, schedule change or cancellation is unclear.

Credits and gift vouchers

Account credits can be used for eligible class bookings and are not a bank account. Gift vouchers currently have no expiry or maintenance fee. The full remaining voucher balance is transferred to one account on redemption; do not share the redemption link with someone you do not intend to receive the value.

A credit movement, voucher redemption or payment retry must not create duplicate value. Contact us about lost voucher links, incorrect balances or refunds. Any account closure and balance settlement is handled with support and applicable consumer rights.

Participation and safety

Dance and fitness involve physical activity. Follow instructor directions, choose activities suitable for you and tell us about relevant safety needs. Parents or guardians are responsible for providing accurate child and emergency-contact details. Medical/treatment permissions and any class-specific acknowledgments are separate from registration acceptance.

Any participation acknowledgment is subject to rights and protections that cannot lawfully be excluded. These terms do not require you to give up Australian Consumer Law guarantees or other rights that cannot be excluded.

Website forms, content and third-party services

Website contact forms deliver enquiries to our administrative portal. We use your details to respond; sending an enquiry does not create a class booking or a marketing subscription. Newsletter sign-up requires a separate marketing choice and email confirmation. You can unsubscribe without signing in. Class registration opens the SHEEDance Portal, where you review your class selection and complete sign-in or account creation and checkout. If an email-dependent service is temporarily unavailable, we show an unavailable notice rather than accepting a request that cannot be confirmed.

Use SHEEDance content for personal purposes unless you have permission for another use. Stripe, sign-in providers, maps, WhatsApp and social-media services have their own terms when you use them. We may make reasonable changes to the service while respecting paid bookings and applicable obligations.

Do not submit spam, malicious content, someone else’s details without authority, or automated requests intended to disrupt the service. We apply request limits, expiring single-use form tokens, spam traps, email confirmation and, where enabled, reCAPTCHA. If a security check blocks a legitimate request, try again later or contact us using our published email or phone. Never send full payment-card details or passwords in a contact form.

Account closure, service changes and disputes

Request permanent account deletion from Account & security in the app or https://portal.sheedance.com/account-deletion. Verify your account email and confirm deletion on the page; no phone call or customer-service approval is required for the ordinary deletion flow. Processing normally completes within 24 hours of confirmation, subject to provider outages, and we email completion. Recurring billing is cancelled, access is revoked, and operational personal data is removed or de-identified as described in the privacy policy. Necessary transaction and consent/audit records remain. Deletion does not remove a debt, forfeit a credit or extinguish consumer rights; contact us to settle outstanding balances.

We may restrict access to investigate fraud, unauthorized use or serious breaches, while handling existing bookings and balances fairly. Contact us first so we can investigate a booking, billing or account dispute. You retain any right to seek assistance from a relevant regulator or consumer-protection body.

These terms are governed by the laws applicable in Victoria, Australia, subject to mandatory consumer protections. Material changes will be dated and communicated where appropriate; existing accepted text is preserved and paid bookings are not retroactively repriced.